Delivery Information
DELIVERY
It is the responsibility of the Customer to ensure that the delivery address
provided is true and accurate. If there are any changes to the delivery
address, the Customer has to inform Customer Service via email before making
payment.
Shipping charges and delivery information will be provided in the Order
Confirmation email.
When an order is found to be undeliverable (e.g. no person to receive or
courier unable to locate address) and returned to us, the Customer is
responsible for any additional delivery charges imposed by the delivery company
for subsequent delivery attempts. Our representative will attempt to contact
the Recipient to arrange for subsequent delivery, however, if the Recipient is
non-contactable, the parcel will be considered delivered and AES will not
entertain any re-send or refund request for that Order.
To contact Customer Service, please email to sales@lollihippo.com
SHIPPING
We charge a flat shipping rate of S$6.00 per order for delivery within
Singapore by registered mail. This flat rate is limited to one delivery address
per Order.
The order will be shipped out on the next working day after payment has been
received. If payment is received on a Saturday or Sunday, the order will be
shipped out on the following Monday.
We provide self collection at City Hall MRT on Monday to Friday between 10:00AM
to 5:00PM. If you wish to self collect, please select “Pickup at City Hall MRT”
option during checkout. Our representative will contact you to arrange the date
and time to pick up your order. Self collection is not available on Public
Holidays.
Shipping rates and delivery time are subjected to change without prior notice.
SHIPPING (MALAYSIA)
The estimated delivery time is within 2 - 8 working days.
The order will be shipped out on the next working day after payment has been
received. If payment is received on a Saturday or Sunday, the order will be
shipped out on the following Monday. All items may be subjected to customs
inspection which may require additional days.
Shipping rates are charged at 1kg, 2kg, 5kg and 10kg intervals. To find out the
total delivery costs for your order, go to "Shopping Cart" and click
on "Estimate Shipping and Taxes".
Shipping rates and delivery time are subjected to change without prior notice.
~ Nurturing readers ~ Chinese children books by lollihippo.com (Singapore)